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faq


General

How do I pick my size?

Visit our Fit Guide and our Shirt Finder Tool.

Shirts: Our Trim fit shirts are made to be fitted for a more custom made, tailored feel. Our Classic fit is a more relaxed cut and gives 3" of additional room in the body and arms. Our Tall length shirts are great for guys 6'3" and taller, and are 2” longer in sleeves and body length. Our No Tuck length is 2" shorter in the body and meant to hit mid zipper. 

We normally recommend sizing up when purchasing the henley, polo, vest or pullover since these styles are a little more snug. If you like these styles to fit tighter, go with the same size you wear in our dress shirts.

Pants: Our Trim pant sits at your natural waist and is slim through the hip, seat, and thigh. The leg opening is 14.5". The pant has a distinct taper from the knee down. Our Athletic Tapered pant sits at your natural waist and gives more room in the seat and thigh. The leg opening is slightly bigger at 16". We added an additional 1" in the knee and at the leg opening for a more relaxed fit. The pant has a moderate taper from the knee down. 

What if I am in between sizes?

Size up!

What is the difference between Spinnaker and Leeward dress shirts?

The Leeward Collection has a more traditional look and feel while crafted from incredibly lightweight fabric with superior quick dry properties.

The Spinnaker Collection is our original advanced performance line made from our highest stretch fabric that bears unique wrinkle resistant qualities.

The Leeward Blue Label Collection is made from the same fabric as the Leeward with the addition of a placket, longer collar points, brilliant buttons, and convertible cuffs.'

To learn more about our fabrics, click here.

Where can I find Mizzen+Main in a store?

We have two of our own Mizzen+Main stores in DFW and over 700 of the country's best retail partners across the US.

View our retailers here .

What are your shipping policies?

Domestic : Every order over $100 (after discounts have been applied) ships ground free!
Overnight and 2-Day expedited shipping orders placed after 12pm CDT will be shipped the next business day. Saturday deliveries are not available.
We do not ship to P.O. boxes.

International: You will be charged a $50 flat international shipping rate. Please be aware that any duties or taxes your country of residence charges are the responsibility of the purchaser/consumer.

Where are your products made?

Given the growth of our business, our commitment to high-quality product, and to help us exist and grow as a company, we have had to diversify our manufacturing beyond the United States. Learn more about our manufacturing here.

How do you give back to the community?

Mizzen + Main is proud to sponsor the Adaptive Training Foundation (ATF) and its efforts to provide rehabilitating, adaptive performance training to veterans and individuals who have suffered life-altering injuries. Learn more about our work with ATF.


Returns / Exchanges

Need to return or exchange?

We offer free domestic returns and exchanges for items purchased at mizzenandmain.com or at a Mizzen+Main store! You have 30 days to receive a full refund to your original form of payment. Items that are beyond the 30-day policy have up to 90 days to receive store credit or be exchanged for another item. Please note all items must be unwashed and unworn in order to receive credit in any form. Items that do not meet these requirements are not eligible. Simply visit returns.mizzenandmain.com and follow the instructions to initiate your return or exchange.

Retail Partner Returns: The best way to handle a return for purchases made through any of our partner retailers is to take your item back to the original retailer. Our Customer Experience team is only able to accept returns for items purchased from mizzenandmain.com, or a Mizzen+Main retail store location.

How long will my refund take to be received?

Once we receive your returned items, your refund will be processed within 2 business days. Refunds may take an additional 2 business days to post to your account.

How long will it take to get my exchanged item(s)?

After you process your exchange online, we’ll place the order immediately and get you your items. We also offer exchanges in our Mizzen+Main stores.

How do I return a gift?

Please see above and follow the “Return/Exchange Online” option above and follow the gift instructions.

What if my items are received damaged or defective?

Email us! We’ll make it right! info@mizzenandmain.com

What if I don’t live in the US and need to return / exchange?

We do not offer complimentary international returns at this time. Please email us at info@mizzenandmain.com to receive further instructions.

Can I please just speak with a human instead?

Of course! Our amazing (although small) customer service team is readily available to answer any questions you may have. Shoot us an email at: info@mizzenandmain.com - or call us: 877-958-9626.


Misc / Other

I’d love to work with Mizzen+Main! Who can I contact?

Want to join the best team in the world? Check out our Jobs  page!

How do your gift cards work?

We offer electronic gift cards on our site. Our gift cards have no additional processing fees. If you’d like a physical gift card, please email us at info@mizzenandmain.com.

How do I get a discount code?

We do not offer promo codes on our product but do offer referral credits and package promo deals! You can read an article on why from our Founder, here!

Can I use more than one discount code?

Unfortunately, we can only accept one code at checkout.

What is your referral program?

Earn credit to Mizzen+Main! When you refer your friends to Mizzen+Main and they use your link to purchase, they will receive a credit for $50 off their first Mizzen+Main purchase over $100. 14 days after your friend places an order, you will receive a $50 credit to Mizzen+Main. You can sign up for our new referral program here.

For questions about our referral program you can email referral@mizzenandmain.com.

What is your Main Man Rewards program?

As a Main Man, every time you shop, you will earn points for exclusive rewards and surprises. Create an account and learn more.

What is Narvar Concierge?

Narvar Concierge ensures a convenient pick up at a safe and secure location near you. When you select Narvar Concierge at check out you have the opportunity to enter your zip code and select a Fed Ex location inside the Walgreens or Nordstrom nearest you. Here your package will be safely delivered and stored until pick up.

What is GiftNow?

GiftNow is the new and easy way to gift Mizzen+Main. To learn more about this feature, click here.

Accessibility Policy

At Mizzen+Main we seek to ensure our website conforms to all WCAG 2.0 standards. This policy applies to all new, updated, and existing web content on www.mizzenandmain.com. To learn more, visit our Accessibility Policy page.

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