Privacy Policy

Updated July 22, 2025

This Privacy Policy describes how Mizzen+Main (“we,” “us,” or “our”) collects, processes, uses, and discloses the personal information we collect from or about you when you access, use or engage with our website (www.mizzenandmain.com) and any of our other websites (our “Sites”), mobile applications or other platforms managed by us, or any other online product or service where this Privacy Policy is displayed (collectively, our “Online Services”), as well as when you communicate or otherwise interact directly with us online or offline, including in our physical stores (collectively with Online Services, our “Services”).

We encourage you to carefully and regularly review this Privacy Policy for any updates to better understand how we handle your personal information. 

Summary of this Privacy Policy

This section is intended as a quick-reference to summarize our data handling practices, which are explained in more detail throughout this Privacy Policy. 

• Our Collection of Personal Information. We may collect the following information from or about you, either directly, automatically, as you interact with our Online Services, or from third parties: Identifiers, payment or financial information, protected class characteristics, commercial information, internet activity and equipment information, professional or employment-related information, and inferences drawn from these personal information categories. This includes information submitted via lead generation campaigns, such as quizzes, gated content, or email/SMS opt-ins.

• Our Use and Disclosure of Your Personal Information. We use the personal information we collect to provide, maintain, and improve the service; establish and secure your account; process transactions; correspond and communicate with you, and respond to your inquiries or requests; analyze your use of our Online Services, and to develop and offer new features, products, or services; market and advertise to you; and to comply with our legal obligations or enforce our rights. We may disclose this information to third parties operating on our behalf, such as service providers, and other third parties to fulfill these purposes. 

• How Long We Retain Your Personal Information. We will retain your personal information for only as long as is reasonably necessary to fulfill the purpose(s) for which it was collected. 

• Selling and Sharing your Personal Information. We may sell or share certain categories of personal information (e.g., we share identifiers for advertising purposes). You may opt-out of the selling or sharing of your personal information by completing our Privacy Web Form. For more information, please see the section below on “Exercising Your Privacy Rights and Choices.” 

Collection of Information

When you visit, use, or engage with us via our Services, we or third parties working on our behalf may collect the following types of personal information about.  

 

We collect this personal information in various ways, including:

Directly from You: We collect certain information directly from you, including when you make an online or in-store purchase, create an online account, sign up to receive our emails, arrange for a delivery, return a purchase, participate in a sweepstakes, contest, promotion, lead generation campaign (such as quizzes, pop-up forms, gated content, or email/SMS opt-ins), or survey, provide comments or other feedback about our Services, or provide a review of your purchase(s) (including text, photos, or other content you provide to us). We also collect personal information when you correspond with us, communicate with us via third party social media sites, request customer support or otherwise interact with us.

Automatically From Your Engagement With Our Services: We automatically collect certain information about you when you access, use, or engage with our Online Services, including: information about your device(s), internet service provider, the type of browser you use, access times, pages viewed, links you click on our Online Services, your activities while visiting or engaging our Online Services, your IP address, the referring link through which you accessed our Online Services, and other information about how you use the Online Services. We use Google Analytics to understand how visitors engage with our Sites. If you do not want Google Analytics to be used in your browser, you can install the Google Analytics browser add-on.

From Third Parties: We may receive your personal information from our service providers and other third party sources, including:

• Identity Management Services. Mizzen+Main offers discounts to a number of groups, such as current members of the military and veterans, students, and others.  We partner with certain third-party identity management services (e.g., ID.me) to confirm eligibility for these discounts.  We may collect personal information associated with your “wallet” or other profile on that third-party platform. Our access to any such personal information is dependent on that identity management service provider’s policies and other legal terms, and your privacy settings on that third-party platform. 

• Social Media Platforms. If you decide to access or post information on third-party social media sites (e.g., Instagram, Facebook, X) or grant us access to your profile on a third-party social media service, we may collect personal information associated with your third-party account, such as name, email address, activities, or contacts. The data we receive is dependent on that third party’s policies and other legal terms, and your privacy settings on that third-party site.

• Your Employer. We offer a “Corporate Orders” program. If you are identified as the contact person for that program, we may collect certain personal information about you, such as your company, job title, and business contact information (email and telephone number) from your employer or an agent of your employer. 

• Lead Generation Platforms. If you interact with lead generation experiences powered by third-party tools embedded in our Online Services, those platforms may collect and process information on our behalf. We recommend reviewing their terms and privacy policies as well.

• Other Third Parties. We conduct “Refer a Friend” and other leads generating initiatives through which your friends and others may provide us with your email address. 

Use of Personal Information

We and third parties working on our behalf may use or disclose the personal information we collect for one or more of the following business purposes:

• To provide and maintain our Services and otherwise to fulfill or meet the reason you provided the information. For example, if you share your name and contact information to ask a question about our products or services, we will use that personal information to respond to your inquiry. If you provide your personal information as part of purchasing a product or service, we will use that information to process your payment and facilitate delivery. We may also save your information to facilitate new product orders or process returns. If you submit a story or review (including photos) about your experience with Mizzen+Main and/or our products and services, we may post that story or review on our Sites without identifying you by name or address.

• To create, maintain, customize, and secure your account with us, including maintaining our rewards program and other offerings.

• To process your purchases, transactions, and payments and prevent transactional fraud.

• To contact you, provide you with support, respond to your requests and inquiries, including to investigate and address your concerns and monitor and improve our responses, and otherwise to communicate with you, depending on your preferences, via email, SMS text, phone call, and/or other means.

• To analyze your use of and interaction with our Online Services in order to improve the same, personalize your experience, develop new services or offerings, provide recommendations, inform you of our products and Services, and those of our affiliates and partners that may be of interest to you, and otherwise to better understand your needs and to track trends and usage of our Services.

• To operate lead generation campaigns, such as product quizzes, email/SMS sign-ups, or pop-up forms, and to communicate with you about promotions, recommendations, or product updates that may be relevant based on the information you provide.

• To market and advertise to you, including, depending on your preferences and whether you have provided consent, sending promotional communications via email, SMS text message, phone call, or other means.  

• For testing, research, analysis, and product development, including to develop and improve our Site, products, and Services.

• To respond to law enforcement requests and as required by applicable law, court order, or governmental regulations; to enforce our rights, carry out our obligations, and otherwise to protect our rights, property or safety or that of others.

• To evaluate or conduct a merger, divestiture, restructuring, reorganization, dissolution or other sale or transfer of some or all of our assets, whether as a going concern or as part of bankruptcy, liquidation, or similar proceeding, in which personal information held by us is among the assets transferred. For instance, if our store is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.

• As otherwise described to you when collecting your personal information, for any other purpose for which you provide consent, or as otherwise required or permitted by law

Disclosure of Personal Information

We may disclose your personal information as permitted or required by law for various purposes, with the following categories of third parties:

• Subsidiaries, affiliates, business partners, and other third parties, in order to fulfill the purposes set forth above.

• Service providers, vendors, contractors, and developers that assist us in operating our business, developing and providing the Services, or otherwise fulfilling the purposes set forth above. This may include the use of certain third-party tools deployed on our Online Services with which you may engage, including chatbots or other artificial intelligence technologies used to generate responses.  

• Third-party internet advertising networks and other third parties, including for promotional purposes, to serve or display advertising, and otherwise to fulfill the purposes set forth above.

• Successor(s) in interest or other third parties, to evaluate proposed transactions, including a sale, reorganization, merger, acquisition, or other change of control.

We may also share your personal information with third party data cooperatives for our commercial purposes as well as for the commercial purposes of those cooperatives. We will not share your contact information or consent to be contacted via SMS text for marketing or promotional purposes with third parties, affiliates, or subsidiaries.

We may also disclose your personal Information to other third parties:

• To comply with any court order, law, or legal process, including to respond to any government or regulatory request.

• To enforce or apply our Terms of Service and other agreements, including for billing and collection purposes.

• If we believe disclosure is necessary or appropriate to protect the rights, property, or safety of Mizzen+Main, our customers, or others. This includes exchanging information with other companies and organizations for the purposes of fraud protection.

• For any other purpose with your consent.

Notice to California Residents

In the preceding 12 months, Mizzen+Main has disclosed the following categories of personal information for a business purpose to the third parties identified above: (A) Identifiers, (B) California Customer Records personal information categories, (D) Commercial information, (F) Internet or other similar network activity, (G) Geolocation data, (H) Sensory data, (K) Inferences drawn from other personal information, (L) Equipment information.

In the preceding 12 months, Mizzen+Main has “sold” or “shared” the following categories of personal information: [(A) Identifiers, (B) California Customer Records personal information categories, (D) Commercial information, (F) Internet or other similar network activity, (G) Geolocation data, (H) Sensory data, (K) Inferences drawn from other personal information, (L) Equipment information.]

We do not knowingly “sell” or “share” the personal information of individuals under 16 years of age. 

We do not use or disclose sensitive personal information for any purpose other than those permitted under the CCPA. 

Retention of Your Information

We will retain your personal information for only as long as is reasonably necessary to fulfill the purpose(s) for which it was collected, as set out in this Privacy Policy or any other notice provided to you at the time your personal information is collected, or as otherwise required to meet our legal obligations.

Your Privacy Rights and Choices

Subject to certain exceptions under applicable law, and the jurisdiction in which you reside, you have rights with respect to your personal information, including the right to:

• Access, know about, or confirm the processing of your personal information, including the categories and sources of personal information we collect about you, the business or commercial purpose(s) for collecting, selling, or sharing your personal information, the categories of third parties to which your personal information is disclosed, and the specific pieces of personal information we have collected about you;

• Update or correct your personal information or, where appropriate, to amend the personal details contained in your registered account with us;

• Delete your personal information, subject to certain limitations;

• Withdraw your consent with respect to personal information that is collected on the basis of your consent;

• Opt out of having your personal information sold to or shared with third parties;

• Limit the use and disclosure of sensitive personal information;

• Not be discriminate against for exercising any of your rights. In particular, unless permitted by applicable law, we will not charge a different price for goods or services, including through granting discounts or other benefits, or imposing penalties; provide or suggest that you receive a different level or quality of goods or services; and 

• Lodge a complaint with us or, as applicable, with a supervisory authority.

Marketing Communications

You have the right at any time to opt out of receiving our commercial electronic communications (e.g., marketing emails and SMS text messages).

If you have provided your contact information through a lead generation form, quiz, pop-up, or other sign-up experience and consented to receive marketing communications from Mizzen+Main, but no longer wish to do so, you may opt out at any time. To unsubscribe, follow the instructions included at the bottom of our email messages or respond to an SMS message with 'STOP'. You may also withdraw your consent by contacting us at info@mizzenandmain.com.

Please note that opting out of marketing communications does not affect your ability to receive transactional or service-related communications, such as order confirmations, shipping updates, or responses to customer service inquiries.

Please note that if you unsubscribe from or opt-out of our marketing communications, you will still receive order confirmation messages or other transactional information from us.

Exercising Your Privacy Rights and Choices

To exercise your privacy rights and choices please submit a request to us by completing our Privacy Web Form or by email at info@mizzenandmain.com. You may also reach us by calling our toll-free number at (877) 958-9626. 

Additionally, you may designate an authorized agent to make a request on your behalf.  Authorized agents will be required to provide proof of their authority to act on your behalf. 

If we are unable to verify your identity, we may be unable to fulfill your request.  Therefore, we may request or require additional information from you and/or to confirm an authorized agent’s representation of you. Making a verifiable consumer request does not require you to create an account with us. We will only use personal information provided in a verifiable consumer request to verify the requestor’s identity or authority to make the request.

Response Timing and Format

We endeavor to respond to a verifiable consumer request within forty-five (45) days of its receipt. If we require more time, we will inform you of the reason and extension period in writing.

If you have an account with us, we will deliver our written response to that account. If you do not have an account with us, we will deliver our written response by mail or electronically, at your option.

Any disclosures we provide will only cover the 12-month period preceding the verifiable consumer request’s receipt. The response we provide will also explain the reasons we cannot comply with a request, if applicable. For data portability requests, we will select a format to provide your personal information that is readily useable and should allow you to transmit the information from one entity to another entity without hindrance.

We do not charge a fee to process or respond to your verifiable consumer request unless it is excessive, repetitive, or manifestly unfounded. If we determine that the request warrants a fee, we will tell you why we made that decision and provide you with a cost estimate before completing your request.

Notice of Financial Incentive – Mizzen INC. Rewards

Mizzen+Main offers a loyalty program – styled after a fictional corporate company “Mizzen INC” – where members earn “Company Coins”  for purchases and other activities, and climb the ladder from Paper Pusher to Higher Up to Big Wig.  Members of Mizzen INC have access to exclusive perks, including free shipping, early access to sales and products, “Company Coins” redeemable for discounts on purchases (subject to some limitations), and other bonuses. Click here for more information on Mizzen INC rewards.

You may withdraw from the Mizzen INC program at any time [through your account profile or by contacting us by email at info@mizzenandmain.com or calling our toll-free number at (877) 958-9626]. 

Promotions

When we run a sweepstakes, contest, promotion or survey, we may collect certain personal information from participants to enter them into the promotion or competition, and to deliver any prizes that the participant may win. This information includes contact information (such as name, address, age, date of birth, email address, telephone number) and any information provided by participants to claim and deliver prizes. We may combine this information with other information we have previously collected about you in order to carry out other purposes discussed in this Privacy Policy.

Children’s Privacy

The Online Services are not directed to children under the age of 16, and Mizzen+Main does not knowingly collect personal information from anyone under the age of 16.

Hosting and Security

Our store is hosted by an e-commerce company, which provides us with the e-commerce platform that allows us to sell our products and services to you. Your data is stored through their data storage, databases and general applications. 

We maintain commercially reasonable security measures designed to prevent unauthorized access, use, or disclosure of your personal information. However, no method of transmission over the Internet, nor any means of electronic or physical storage, is absolutely secure. Accordingly, we cannot guarantee the absolute security of your personal information.

Service Providers

Certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions. For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers.

Links to Other Websites or Services

Our Online Services may contain links to third-party websites or services not operated by us. We do not control these third-party websites or services and are not responsible for any information you may provide while on such websites or services. We encourage you to read the privacy policies on those websites or services before providing your information to such third parties. 

Cookies Policy

We may use cookies, web beacons (also known as "tracking pixels") and other tracking technologies to collect information about you when you interact with our Online Services or emails, including information about your browsing and purchasing behavior. We may combine this information with other information we collect about you and use it for various purposes, such as improving our websites and your online experience, understanding which areas and features of our sites are popular, counting visits, understanding marketing campaign effectiveness, tailoring our communications with you, determining whether an email has been opened and links within the email have been clicked and for other internal business purposes.

We also use third-party advertising companies to serve ads when you visit the Online Services. These companies may collect information stored in cookies about your visits to our Online Services and other websites and apps in order to provide advertisements about things of interest to you. We also partner with ad networks and other companies that serve ads on behalf of us and others on non-affiliated digital properties. Some of those ads may be personalized, meaning that they are intended to be relevant to you based on information these ad networks collect about your visits to our Sites and other non-affiliated websites or apps over time.

Under certain privacy statutes, such as the California Consumer Privacy Act (CCPA) the term “sale” may encompass this type of third party data sharing for purposes of interest-based advertising. If you would like to opt-out of third-party advertising cookies, please use our Privacy Web Form.

Most web browsers are set to accept cookies by default. If you prefer, you can usually set your browser to remove or reject cookies manually, instead of instructing us not to place certain types of cookies via the link above. Please note that if you choose to remove or reject functional cookies, this could negatively affect the availability and functionality of our Sites.

The Online Services do not recognize Do Not Track signals from browsers. [Additionally, you may enable the Global Privacy Control (GPC) or other universal opt-out tool to communicate your opt-out preferences, if your browser or device supports such a tool. For more information about GPC, please visit: https://globalprivacycontrol.org/] 

To learn more about third-party tracking, cookies and how to "opt-out" of this type of advertising please go to www.aboutads.info/choices/. Mizzen+Main intends to follow the Digital Advertising Alliance’s Self-Regulatory Principles except where the law requires us to do otherwise.

Transfer of Personal Information

Mizzen+Main is based in the United States, and our Online Services are operated from, and designed for users in, the United States.  If you reside outside the United States and use our Online Services or otherwise provide your personal information to us, you acknowledge and understand that such personal information will be stored and processed in the United States for the purposes described in this Privacy Policy, and U.S. laws may provide different levels of privacy protection than those of the jurisdiction in which you are located. 

Modifications to this Privacy Policy

We reserve the right to modify this Privacy Policy at any time by posting the revised version on this site and indicating when the Privacy Policy was last updated.

Questions?

If you have any questions or comments about this policy, the ways in which Mizzen+Main collects and uses your information described below and in the Privacy Policy, your choices and rights regarding such use, or wish to exercise your rights, please do not hesitate to contact us at:

• Our Contact Us page.

• Calling our toll free number: (877) 958-9626.

• Emailing us at: info@mizzenandmain.com.